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Sales Terms FAQ's

1. “Seller” is Instant Gold Bullion Inc. its directors, members, employees, officers, heirs, agents or assigns (Hereinafter “IGB,”“Us,” “Our,” or “We) that sells bullion to the buyer.

2. “Buyer” is any corporation, individual, limited liability partnership or company, other businesses or partnerships including trust entities; including its directors, partners, heirs, agents or assigns (Hereinafter “Buyer,” “Your,” or “You). that buy bullion from us.

3. “Bullions” is gold, silver, or other precious metals in the form of bars, ingots, or specialized coins that is said to maintain its worth better than conventional currencies. In terms of this agreement Bullion shall mean the commodities we deal in.

4. “Transaction date and/or Transaction time” is the time and date on which order confirmation is issued.

5. “Working days” are from Monday – Friday 9:00 a.m. to 6 p.m. and Saturday 11:00 a.m. to 4:00 p.m. Eastern Standard time, and does not include federal holidays and weekends.

6. “Market Price” is the price of a commodity when sold on the London Bullion Market.

You warrant to us that:

1. You are at least 18 (eighteen) years of age.
2. You agree to all the terms and conditions mentioned herewith.

These Terms and Conditions are a legally binding agreement made by, and between Instant Gold Bullion Inc. and you, personally, and if applicable, on behalf of the entity for whom you are selling the Bullion. Once the order is confirmed, irrespective of the mode of trading, you agree to pay us in full.

1. You can buy the Bullion in person at our Surrey, British Columbia and Toronto, Ontario Office or over telephone or on our website. No other means of trading is accepted by us.

2. We reserve all rights to refusing service or delay any service if complete and accurate information is not provided. Moreover, we hold no obligation for technical glitches or interruption of our website.

3. If you are not able to reach out to us over telephone please visit our office. We hold no responsibility for not attending or receiving your calls. We appreciate your understanding.

The availability of the product largely depends on the market demand and supply. We reserve all rights to cancel, modify or delay the shipment of all or partial products bought from us. We endeavor to inform you that the order is cancelled, modified or delayed.

Our in-office expert will set the selling price for all bullion products or any other precious metals sold by us. This may vary with the market price as the bullion market is very volatile. The selling prices are subject to change, however you shall be informed prior to issuing the order confirmation.

Our selling prices are competitive and reasonable in the Bullion market. If you have a better price from our competitors, please let us know, we shall try our best to match them. However, this is subject to product availability and market conditions.

All amounts quoted are exclusive of taxes. Taxes may be levied on certain or all transactions as per the requirements of the law.

Order confirmation via email shall be sent to you once the transaction is confirmed over telephone or over the website. Failure in sending or failure in receiving this email does not invalidate or cancel the transactions.

We may request that you submit certain personally identifiable information about yourself, including, but not limited to your first and last name, company, email address, telephone number, mailing address, billing address, shipping address, country of residence.

You agree and consent that IGB relies on the legitimacy of all information provided by you. By agreeing to these Terms and Conditions, you consent that all information provided is correct, accurate and complete.

You agree and consent to IGB keeping records for the transactions of sales to you for verification of sale terms; aid in auditing, training, quality control; complying with existing laws or those existing hereafter; or some other reasonably related reasons for business dealing in the bullion market.

No buyer information is shared with any third party unless otherwise required by the Government of British Columbia, Government of Ontario, Government of Canada or any other Federal regulations.

Once the transaction is confirmed, payment should be received by us within 3 (three) business days of placing the order. We accept various modes of payments including but not limited to wire transfers or Paypal.

You consent and agree to the following with regard to modes of payment:

a. Few modes of payment are subject to charges, which shall be borne by you. All cost associated with repayment shall also be borne by you.
b. Few modes of payments are subject to clearing time. IGB should receive the payment within 3 (business) days irrespective of the clearing time.
c. These modes of payments are subject to change, at our sole discretion, without any prior notice.
d. We may require you to pay trough a particular mode, at our sole discretion and shall notify you accordingly.

You represent and warrant that:
1. you have the legal right to use any payment method(s) in connection with any sale/purchase; and that
2. the information you supply to us is true, correct and complete.

For all purchases above $50,000 or any amount as per our discretion we would require additional information from you for completing the KYC requirements. You are required to make the payment in full prior to initializing the KYC procedure. Completing the KYC may take up to 3 business days. We shall hold your money in good faith until the KYC requirements are completed.

If you do not meet our KYC requirements, we hold all rights to cancel the transaction. In case of cancelation we shall refund all the money paid for the transaction, subject to charges, if any incurred by us for receiving the payment and completing the KYC requirements.

For in person collection, the Bullion must be picked up from our office within 5 (five) business days from the date of receipt of payment by us.

We will ship the Bullion with 5 (five) business days from the date of receipt of payment by us. We ship via express courier and Canada post. The buyer is responsible for all the incidental costs and insurance associated with the shipment.

We may insure and provide free delivery on certain transactions.

Please note that the shipping timeline is given by the respective carrier. Once it has been shipped out from our facilities it is under the carrier’s discretion for delivery. We are not responsible for any delays in the shipment caused by the carrier. If there is any such delay in your shipment please contact the carrier first before getting in touch with us.

If the products are not delivered to you within reasonable time please inform us. If the products are received back by us on account of incorrect information furnished by you. You shall be responsible for all reshipment costs, irrespective of how the products were first shipped i.e. for free or insured or both.

You consent and agree that any of the provisions of Bullion shipment timelines and associated costs are subject to change, at our sole discretion, without any prior notice.

(Currently, we are not offering any international sales or purchases. Please contact us for more information). You shall be responsible for all costs including but not limited to shipping cost, custom fees, custom clearance costs, insurance, import duties and taxes for shipping the products outside Canada. Along with cost you shall also be responsible for clearing the products from customs and coordinating with the local (your countries) customs and any other authorities, as may be required.

All products shipped by us would require signature for accepting it. We encourage you to not accept the shipment if it is in damaged form or opened or tampered with. Upon accepting the products, the insurance on the shipment would expire and IGB would not be responsible thereafter. You are required to report to us of any damaged or opened or tampered shipment.

All images, photos, pictures, designs and specifications shown on the website or anywhere else are for illustration purpose only. Actual product may vary and are subject to changes without prior notice.

If required by law or for any other reason including but not limited to, suspicion of fraud, illegal activity and reporting to any regulatory authority IGB holds all rights to hold shipment or to hold the payments made to us or to initiate a purchase back transaction. However, IGB shall not be obligated to report actual or suspected frauds.

Order once place is not cancelable. However,

a. In case you want to voluntarily cancel the transaction, you may first settle the current transaction and initiate another transaction of selling the bullion to us. For selling the Bullion to us please refer our purchase terms and conditions here.

b. In case of multiple purchase orders, IGB reserves rights to hold shipment of paid orders, if the payment for other purchased products is not received. If you are not able to fulfil dues of one or more products, IGB shall intimate purchase back transaction in accordance with our purchase terms and conditions for whole or partial products, at our sole discretion.

Unless otherwise specifically provided, all payments of or references to dollar amounts or other money amounts shall mean lawful money of Canada.

However, we do accept money in United States Dollars. Please contact our support team for more details.

IGB holds right of refusing to service anyone.

IGB works hard to provide accurate product and pricing information to you. However, pricing or typographical errors may occur. IGB shall have the right, at our sole discretion, to correct or to cancel such transactions. We endeavor to inform you that the order is cancelled, modified or delayed.

Subject to charges, deductions and other provisions of this agreement, IGB shall refund the money paid by you.

This agreement will be constructed in accordance with and governed by the laws applicable in the Province of British Columbia, Province of Ontario, and the laws of Canada therein. The parties hereby irreversibly submit to the non-exclusive jurisdiction of the Courts of the Province of British Columbia and Province of Ontario in respect of all matters or disputes arising from the agreement, except as otherwise specifically stated herein.

You consent and agree that you will not cause us to be in violation or any anti-money laundering, anti-terrorism, or any other applicable law of Canada or any foreign country by any transaction between us.

We (the seller as defined in section 1 herewith) shall not be liable for any loss or damage, direct or indirect, incidental, special, consequential or punitive damages, including without limitation, economic loss, loss or damage to electronic media or data, goodwill, or other intangible losses caused by us, or by you or by any other third party under any circumstances.

You agree and consent that IGB shall not be in breach of any of its obligations towards you under these Terms and Conditions as a result of a force majeure event. Force majeure events are, but not limited to strikes, God’s acts, labor disputes, government restrictions, suspension of commodity exchange and causes that we don’t control. Further, a force majeure event will excuse performance and extend performance of responsibilities and duties herewith for period that is equal to such stoppage, delay or prevention.

In the event of any dispute between the parties concerning the terms and provisions of this agreement, the party prevailing in such dispute shall be entitled to collect from the other party all costs incurred in such dispute, including reasonable attorneys’ fees.

You agree and consent to our (you and us) conversation being recoded.

IGB disclaims any and all implied warranties, including without limitation, warranties of for a particular purpose, merchantability and non-infringement. IGB makes no warranties other than those made expressly in these terms and conditions.

Neither this Agreement nor any of the rights, interests or obligations hereunder shall be assigned, in whole or in part, by operation of law or otherwise by you without the prior written consent of IGB. Subject to the preceding sentence, this agreement will be binding upon, inure to the benefit of, and be enforceable by, you and your respective successors and assigns.

Except as specifically set forth in this Agreement, no waiver of any term or provision of this Agreement will be valid unless such waiver is in writing and approved by IGB. The waiver of any term or provision of this Agreement shall not apply to any subsequent breach of this Agreement. We hold the rights to amend or modify Agreement terms without notice.

This Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective legal representatives, heirs, distributees, successors and assigns, subject to restrictions and provisions elsewhere in agreement.

The singular number includes the plural and the masculine gender includes the feminine and the neuter, wherever appropriate, and vice versa, unless otherwise specifically provided. Statute of Limitations

The section headings herein are included for convenience of reference only and shall be ignored in the construction or interpretation hereof.

The invalidity or enforceability of any of the provisions of this agreement shall not affect the other provisions hereof; and this agreement shall be construed in all respect as if such invalid or enforceable provision was omitted.

This Agreement constitutes the entire agreement between you and IGB. This agreement supersedes any prior agreements, written or oral.